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Welcome
to Our FAQ Page
Here you will find answers to our
most commonly asked questions. If there is anything
that we have not answered for you here, please
contact us here
General
Questions About Plop
Products
1. What makes
your information different?
2. How good is the
information really? It all sounds too good to be
true
3. Can’t I get this
information elsewhere?
4. Ok, I believe the information
is good, but will it work for me?
5. Who are these Products
designed for?
6. Who would not benefit from
your products?
Who Is Plop
Entertainment?
1. I've never
seen either of you on TV - How do I know I
can trust you guys?
2. Which TV
Stars have you coached and helped with
their career?
3. How long has
Plop Entertainment been around
for?
4. You made it in
New Zealand, how do I know the same
principles would apply to my market /
country?
Questions On Product
Delivery
1. Do you
ship internationally?
2. How are products delivered to
me?
3. What is the
availability of your products?
4. How long does it take to
receive a product order?
5. Do you deliver to PO
Boxes?
6. What freight and delivery
companies do you use?
7. What happens if I'm not home to receive my
order?
8. My order has not arrived
within the expected timeframe - what happens
now?
Questions On
Support
1. What is the
best way to get support?
2. How fast can I get
support?
3. What if I don’t’ get a
response within your specified time?
Security And
Privacy
1. Is it safe
to buy from plop entertainment
2. What if I don't want to order
over the internet; what other methods do you use
to accept orders?
3. Where do my credit card
details get stored?
4. What information of mine
does Plop Entertainment collect and store?
5. Does my personal
information get passed onto anyone
else?
Guarantee / Return Policy
1. How long
is your money back guarantee?
2. Are there any conditions
to quality for the money back guarantee?
3. What is your refund /
exchange / warranty policy?
General
Questions About Plop
Products
1. What makes your information
different?
We understand the needs of the
aspiring performer. We aim not only to
bring you the practical and theoretical
‘know how’ of doing the job, but we also
focus equally on how to
get the job - a crucial
element in creating your opportunities
and longevity in this fickle industry and
an important aspect many courses do not
cover adequately - we aim to address this
imbalance.
2. How good is the information
really? It all sounds too good to be
true.
We back our information 100%.
Our goal with each and every resource we
make available is to provide aspiring
professional with everything we believe
you NEED to know.. If for some reason,
after using our resources, you don’t feel
that you have got your money’s worth, we
will happily refund your investment
within our money back guarantee
period.
http://www.howtobeatvstar.com/images/graphics/
3. Can’t I get this
information elsewhere?
Maybe,
but you probably won’t be able to get it
in one convenient place. We aim to help
the people who are ready to take this
information and run with it. You probably
can get this information through spending
months or even years researching, but why
waste the most valuable commodity you
have: time. Fast track your career, and
take advantage of the work we have done
in researching and compiling the best
information from not only our own
experience, but also that of nearly 30
leading industry
professionals.
4. Ok, I believe the information is good,
but will it work for me?
a. We believe the
information is good, in fact we believe it is
gold. We believe you can judge the quality of
the information based on its accuracy to the
truth and how well it is organised so it can be
easily understood and most importantly easily
implemented. We have created our products to
meet these exacting standards. We know our
strategies and advice works, because it has
worked for me and the many students who have
implemented them.
b. Will it work for you? –
Well it all depends on
what your definition of working for you is: we
can’t guarantee a timeframe or you getting a
specific job. What we do guarantee is that if
you methodically, consistently apply these
ideas, strategies and principles you will
improve, and you will secure more jobs than you
have ever before. If for whatever reason you
don’t feel you have gotten the value you
expected, we will happily refund your money
upon return of the products, and you can keep
any bonuses that may come with the resources in
an electronic format as our way of saying
thank-you for at least giving us a
try.
5.
Who is this Program designed
for?
These products are designed for the
Performance Professional. Professionals
recognise that developing their talents
and skills is a constant, and continual
process. There is always something you
can improve, learn, and develop to help
you become a better and more well rounded
performer.
Our program aims to give you the
edge, and provide tools, and strategies
to market yourself and further develop
your skills as a performer. From the
beginner to the working professional, we
have resources that cater for every
performer who is dedicated to their
craft.
More Specifically
this Home Study Program has been created
for:
Aspiring TV Stars:
1.
Beginners, new to the industry –
this program will give you solid
foundation for a career in television, by
revealing how the industry really works
and how you can work in it. No sugar
coating, we’ll make you a star talk, just
honest, tell it like it is so you can
learn how to build a successful TV career
based on truth and reality.
2. Intermediate, some experience in the
industry (has worked and done some
training) – this program will build on your
current knowledge and experience, and help
highlight areas which you may not have
considered. For example most talent, and even
many courses, focus a lot on the craft of the
job, how to host, how to present, but don’t
give enough attention to how to get the job –
how to market yourself in the best possible way
to maximise your chances of securing the jobs
you want.
3.
Advanced, has considerable experience in
the industry – provides greater
insight to the other industry
professionals who are part of the
production process – the casting
director, the agents, the producers, as
well as inspiration and motivation to
maintain your momentum in continuing to
secure more jobs.
Many
times we may know the information, but
don’t apply it, and sometimes by just
hearing one more time, or hearing it from
someone else, itmay just be enough to
motivate us to take action, and that can
make all the difference! Not only that
the great information provided in the
program will more importantly stimulate
your mind and inspire you with your own
ideas and help you develop your craft and
create more opportunities for
yourself.
Actors
and other Performing
Artists
All
levels – As any artist knows the more
skills you have - the more feathers in
your bow, the more chances and more
opportunities you provide for yourself.
Presenting is an important skill, along
with singing, acting and dancing as a
professional performer. . this program
will help give you the edge in TV
Presenting / TV Hosting and make you a
more valuable and employable well rounded
performer!
6. Who would not benefit from your
products?
We do not recommend people who are
unlikely to act on the information
presented in our programs to purchase. So
if you are someone who is an information
junkie, but does not use or act on the
information, you are better off spending
your money elsewhere. Our goal is to help
and provide the best information to the
people who are hungry and willing to work
for the success they
seek.
Who Is Plop Entertainment?
1. I’ve never seen
either of you on TV – How do I know I
can trust you guys?
a. Nick
Piper worked as a
prime-time television presenter
mostly in New Zealand for seven
years, so unless you are from New
Zealand there is a good chance you
may not yet seen Nick on TV.
However you can view Nicks'
showreel showcasing some of his
work by clicking here.
Nick is the Core
Presenting Tutor at the world
renowned NIDA (National Institute
of Dramatic Arts) in Sydney,
Australia. He also teaches at
Actors Centre Australia and the
Eastern Suburbs Community
College.
b. Derrick
Siu’s background is in
medicine, he branched out as a
personal development speaker before
focusing more on TV presenting and
production. Since then he has
worked on a number of projects,
presenting and producing, as well
as working in film, TV dramas, and
commercials. He brings his
experience of teaching,
entertainment and technology to
Plop Entertainment. Click here to
visit Derrick's website , or contact us here
, if you have any questions
2. Which TV Stars have you
guys coached and helped with their
career:
Here
are a few aspiring TV Stars, Nick Piper
has helped. There are countless others if
you include the people our other tutors
and industry professionals have helped
(esp Max Rowley, and Dean Carey - to see
some of these read the How
To Be A TV Star Information
page)
1. Nathalie Kelley (Fast and
the Furious 3: Tokyo Drift)
2. Jules Lund (Channel 9, Getaway)
3. Samantha Dennis (ABC TV)
4. Tim Green (Discovery, Reel Race 2)
5. Cassie Langbien (Girl TV)
6. Peter Dwyer (Arena Style)
7. Emma Scanlon (The Hothouse)
8. Kane Harrison (Australian Idol)
9. Gaelan Walker (Big Brother 5)
10. Jemma Gawned (Big Brother 1)
11. Briony Karlhuber (Channel NINE’s Postcards)
12. Justin Clyne (Rivkin Report)
3. How long have you guys been
around?
Plop Entertainment started in
late 2004. Both Nick Piper and Derrick
Siu have been working on bringing these
groundbreaking products to market for the
last two years. To find out more about
Nick and Derrick, check out their
profiles here or go to their respective
websites: www.Nick Piper.info,
www.Derrick
Siu.com
4. Nick, You made it in New
Zealand – and most of your current
contributing industry professionals are
working in the Australian industry. How do
I know the same principles would apply to
my market in my country?
A
valid point. The principles relative to
the television market are
applicable right across the entertainment
industry globally. The
application and execution of these
principles will vary in small detail (and
these details are more culturally related
than anything else eg language, customs
etc) , but in general television – much
like film and theatre – operates from the
same manual no matter where you are in
the world.
Most
of our Industry professionals are
Australian, but many of them (especially
the ones who also teach, have taught and
studied all over the world – Bill
Pepper (Australia, UK and Asia),
Dean Carey (Australia,
USA and Russia), and Tom
McSweeney (USA, Australia).
Their information is applicable
globally.
We
may speak different dialects, live in
diversely populated countries, compete in
varying market sizes, and even use
different kinds of recording format, but
the basic principles remain the same. .
Television has become a universal
language and in order to work on
a global scale producing television has
become standardised – production demands,
formats, casting procedures, performance
techniques and methods of operating are
similar across all markets.
Questions On Product
Delivery:
1. Do you ship
internationally?
Yes!
2. How is the Program delivered to
me?
The How To Be A TV Star Home Study
Program is shipped from North America, we
ship US Postal Service for the majority
of our shipments for US Domestic
locations and international shipments.
Please allow up to 21 days for delivery
depending on customs and where you live.
3. What is the availability of the Home
Study Program?
In most cases once we recieve your
order, we will post it within 2- 3days.
Should we be out of an item or have any
issues, we will contact you and inform
you of any possible
delays.
4. How long does it take to receive a
product order:
Typically it can take anytime from 5
– 21 working days depending on which part
of the world you live in. As a general
guideline for products shipped from our
warehouse in the states – allow 5-7 days
if you live in the United States or
Canada, or 5-21 days for the UK and the
rest of the world.
5. Do you deliver to PO
Boxes
Yes we do ship to PO.
Boxes.
6. What freight and delivery companies do
you use?
We ship via US Postal Service for
the majority of our
shipments for products from the USA, and
Australia post for products that are
shipped from
Australia
7. What happens if I'm not home to
receive my order?
The frieght company will leave a
note in your mailbox, and tell you to
call a specific phone number to arrange a
more convenient delivery time when you
will be at home to recieve the
goods.
8. My order has not arrived within
the expected timeframe - what happens
now?
If for some reason
you have not received your order within 21
days, please contact us
here at support, and we will respond and
help you track your order. Usually if there is
any expected delays or problems, we will
contact you prior, however sometimes there may
be issues outside of our control, that my
prevent us from knowing, or getting in contact
with you. Feel
free to contact us at anytime here if
you have any concerns. Our goal is ensure
you get your order in a prompt and timely
fashion!
Questions On
Support
1. What is the best way to get
support?
The best way to get support is
via our Ticket system on our contact us
page. Because we get so many emails, it
has been very difficult to keep a track
of all of them, so we set up this
ticketing system, which keeps helps us
keep track of which messages that we have
replied to, and which ones still need
respond to. Click here to go to our
contact page now. You can also contact
us by phone on +61 2 9712 8497
between
10am and 5pm Monday - Friday
Australian Eastern Standard
Time
2. How fast can I get
support?
Providing
great customer service is a huge priority
to us. Generally during weekdays 10am-5pm
(Australian Eastern Standard Time –
Sydney Time) we will respond to your
queries within 24 hours. If for some
reason you do not get a reply within 24
hours please do not hesitate to let us
know!
3. What if I don’t’ get
a response within your specified
time?
Please contact us again.
Sometimes, due to technical faults, and
issues beyond our control, we may not be
able to respond within 24 hours. However
be comforted to know that we are customer
focused, and will resolve your issues
ASAP! Thank-you
Security And
Privacy
1. Is it safe to buy from plop
entertainment?
Yes! We take your privacy very
seriously; we do not share, give or sell
your private information to any third
party. Period. We currently are using
Paypal as our credit card processor and
they have world-class fraud and security
measures in place. Click here to
read about their security and protection
measures.
2. What if I don't want to
order over the Internet - what other
methods do you use to accept
orders?
If you like we also accept
electronic funds transfers directly into
the Plop Entertainment’s Bank Account.
Please contact us
here and mention you would prefer to pay
via electronic funds transfer. Make sure you
state what is the best way to get in contact
with you to organize and ship your
order.
3. Where do my credit card
details get stored?
4. What information of mine
does Plop Entertainment collect and
store?
We keep your personal details –
name, contact details, address, and
details of products you purchase. This
helps us serve you better and save you
time by not having to complete these
details each time you make a
purchase.
5. Does my personal
information get passed onto anyone
else?
Absolutely not. We promise you
that we do not give, share, or sell your
personal information to ANYBODY. Period.
We respect your privacy and honour the
trust you have placed with
us.
Guarantee / Return
Policy
1. How long is your money back
guarantee?
Many of our products have a 60
day Money Back Guarantee. Please see the
product pages for complete details of the
Guarantee that the product
has.
2. Are there any
conditions to qualify for the money back
guarantee?
Products must be returned in
saleable condition (we may resell them as
refurbished products) and you must cover
the return shipping costs. Depending on
the product, there may be bonuses you may
keep (eg for the Audition Secrets
Revealed manual, you get to keep a “soft
copy” of the bonus workbooks and manuals.
We also very much appreciate your
feedback as to the reason why you request
a refund or exchange.
3. What is your refund
/ exchange / warranty
policy?
The Home
Study Program comes with a 60-day money
back guarantee. During this period, you
are free to contact us and request an
exchange or refund, subject to the
conditions outlined
above.
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